ERP or CRM?
To help determine what’s right for you, keep in mind that a CRM is part of a larger business management toolbox, the ERP. Althought the CRM does a great job handling customer relationships it doesn’t help keep track of everything else. An ERP helps manage end-to-end product tracking from point of purchase through shipping and delivery to the buyer along with all customer interactions and history.
Maybe your business is ready for more than a CRM.
How BigwigERP is designed for your company.
Automatic order processing!
Yes. Automatic order processing.
If BigwigERP sees inventory is available, it will automatically fill the order and send the packing list to the 3PL. No other customer data is shared.
This step alone saves staff time and company money by removing data duplication and potential manual entry errors. Orders will be processed automatically if a qualified 3PL is connected.
Transferring data into QuickBooks and more.
data entry can be time-consuming and create manual data replication.
Automation can save time and human error.
Pushing orders to your bookkeeping software can save time and money by removing replication of data by retyping information and bringing the process down to mere seconds, error-free.
Keep track of receivables and include your team in real-time.
Centralized data for multiple sales channels.
How much time does your team spend to manage sales on different channels?
Having everything in a central database helps manage your business instead of managing spreadsheets.
From the supply side to customer delivery all items can be tracked in one place and quantities cross-checked against your 3PL in real-time.
This module ensures constant inventory accuracy by checking a master list against the information from the 3PL to identify discrepancies at a glance. Any difference in numbers can catch an incorrect pick-and-pack and be fixed before the customer realizes there was an error.
In-house inventory tracking v. trusting the 3PL report.
accurate is the inventory count coming from your 3PL?
Having a centralized master database of items outside of any bookkeeping software provides access to real-time data by your team and ensures correct pick-and-pack.
From the supply side to customer delivery all items can be tracked in one place and quantities cross-checked against your 3PL in real-time.
This module ensures constant inventory accuracy by checking a master list against the information from the 3PL to identify discrepancies at a glance. Any difference in numbers can catch an incorrect pick-and-pack and be fixed before the customer realizes there was an error.
Privacy and partners.
ERP for your business or something your 3PL offers?
Business privacy is paramount. Think twice about connecting your websites to a system offered by your 3PL based on convenience.
How will your data be used or viewed? Unless you understand and agree how any of your private company data might be accessed, captured, and used.We believe customer invoices, billing contact details, customer payment terms, or other sensitive data should stay in-house.
Stay in control of which information goes out to vendors and service providers.
3PL providers need packing lists and shipping instructions, nothing more.
Business Oversight.
your company and staff from wherever you are.
Because managers can’t walk through the office and “pop in”, BigwigERP helps oversee staff and customer activities in a live setting.
Business oversight and your remote team
From orders coming into being processed to customer service issues being handled, the activity log helps you find ways to improve workflow efficiency.
These functions help you see how your staff is moving along throughout their day and help to catch things that may have gone into some kind of stagnating mode. Like an order that has been sitting in the processing stage for several days and should have had a tracking number to clear it to a shipped status.
It could be a pileup of back-orders on a specific item that may need to be rushed from the factory. Or, a drop in outbound sales activity caused by a distracted salesperson who may also be suddenly experiencing slow sales.
These events and more can be easily visualized in the Bigwig ERP system and include:
grow your business more efficiently:
- staff login/logout
- new order creation by staff
- system automated activity log
- new or updated contact by staff
- salesperson sales activity
- more.
Business Intelligence.
informed about customer interactions, staff activities, and service providers.
Business Intelligence keeps you and your team informed about the health of the business and helps you analyze how to improve it.
stay on top of things:
- develop an understanding of your business
- gather data to help improve workflows
- improve marketing returns
- grow your business more efficiently
Business intelligence is the ongoing gathering of data about various business activities. This data is used to provide the business manager a view of key business metrics and other areas of interest ranging from sales activity to staff interaction as they perform various workflows.
All captured data is specific to your company which provides specific information to act upon. This might include committing increased marketing attention to a particular market, capturing sales information that helps forecast ordering cycles, or seeing where staff activities might be redirected into more productive activities.
BIgwigERP provides quick information about key data that matters to help you make your business more efficient
and successful. More competitive and more profitable in your marketplace with added even monitoring with
each new added feature.
Some of these include:
- sales activity by product – track sales by item within any calendar period
- geographic mapping of sales – visualize regional marketing and sales success
- percentage of repeat buyers – helps gain information on customer retention
- new customers – new contacts automatically entered into the system over a given period
- staff activity tracking – helps management evaluate areas where staff activity might be reorganized to create more efficient workflows.
Pricing
unlimited users – limited-time offer
